FAQs

Placing an Order & Shipping
When are orders shipped?
What shipping methods are available?
How much is shipping?
Do you offer free shipping?
Do you ship internationally?
What size should I order?

Retail Stores
Do you have any retail stores?
I made a purchase at a retail store and need to make an inquiry. Who do I contact?

Returns & Exchanges
What is your return policy?
How do I make a return or exchange?

Employment/College Rep
How do I apply for a summer job?
How do I become a college rep?
How do I apply for a job with NantucketBrand.com?

General Questions
What is your logo?
Where are you located?
How do I contact you?
What is your privacy policy?
What are the terms of your December Daily Deals?
Other Questions

Wholesale Accounts
Do you offer wholesale accounts?

Answers

When are orders shipped?

Orders are shipped within 1-2 business days after you place your order. Often times they are shipped faster. You may choose your shipping method at checkout. Orders are shipped from either Nantucket, MA or New Bedford, MA.

 

What shipping methods are available?

We ship via USPS and UPS. USPS includes options for Express Mail (next day) and Priority Mail (2-3 days). UPS includes options for Ground shipping, 3-Day Select, 2nd Day Air, and Next Day Air. Please note that these delivery estimates to not include the order processing time (1-2 days).

 

How much is shipping?

Shipping is free for clothing orders over $100 in the U.S. Those orders are shipped via USPS Priority Mail. Clothing orders under $100 will generally cost around $6-$8 for shipping when using USPS Priority Mail. Decor and gift items may be shipped via UPS or USPS. The shipping amount will depend on the weight and destination of the order. You can get a shipping estimate by placing the item in your cart and entering your postal code.

Do you offer free shipping?

Shipping is free for clothing orders over $100 in the U.S. Those orders are shipped via USPS Priority Mail. We also offer free shipping on exchanges. If you enjoyed free shipping, but ended up needing to return all items, the free shipping charges (including any exchanges) will be deducted from your refund.

Do you ship internationally?

Yes. After entering your address, you will be given the available shipping options. Please note that Nantucket Brand is not responsible for any importing or duty charges.

 

Do you have any retail stores?

There are three retail stores on Nantucket. These are run separately from the website. The stores may have occasionally have different prices, sales, and products. All inquiries regarding purchases made at a store should be made directly to the store. They may be contacted with the information below or see our retail stores page.

Nantucket Brand
33 Main Street
Nantucket, MA 02554
(508) 228-7540

The Emporium of Nantucket
10 Federal Street
Nantucket, MA 02554
(508) 228-1821

The Emporium of Nantucket - Home Center
54 Old South Road
Nantucket, MA 02554
(508) 228-1123

 

I made a purchase at a retail store and need to make an inquiry. Who do I contact?

All inquiries regarding purchases made at a store should be made directly to the store. They may be contacted with the information below.

Nantucket Brand
33 Main Street
Nantucket, MA 02554
(508) 228-7540

The Emporium of Nantucket
10 Federal Street
Nantucket, MA 02554
(508) 228-1821

The Emporium of Nantucket - Home Center
54 Old South Road
Nantucket, MA 02554
(508) 228-1123

What is your return policy?

Returns may be made within 30 days of the date you receive your order. Clearance and sale items are only eligible for exchanges or store credit to NantucketBrand.com. All returns and exchanges require an Return Authorization number. Please email us at returns@nantucketbrand.com to obtain an RA number. Returns without an RA number will be subject to a 15% restocking fee. All items must be returned in their original condition with all tags attached. If you enjoyed free shipping, but ended up needing to return all items, the free shipping charges (inlcuding any exchanges) will be deducted from your refund.

Any refused or undeliverable orders will be charged the full shipping amount to your address as well as the shipping back to Nantucket Brand. A 15% restocking fee will also apply.

 

How do I make a return or exchange?

Please email us at returns@nantucketbrand.com to obtain an RA number. Returns without an RA number will be subject to a 15% restocking fee. All items must be returned in their original condition with all tags attached. If you enjoyed free shipping, but ended up needing to return all items, the free shipping charges (inlcuding any exchanges) will be deducted from your refund.

 

What is your logo?

Our logo features a whale over a compass. Nantucket was once the "whaling capital of the world." Our logo is an homage to the nautical whaling history of Nantucket.

How do I apply for a summer job?

You'll need to contact our stores directly. You can email (emporium dot nantucket at gmail dot com) or call 508-228-1123.

How do I become a college rep?

Please email us at info@nantucketbrand.com with a resume, a note about your relevant experience, and why you'd be a good fit. We are planning to launch a college rep program for the fall of 2012.

How do I apply for a job with NantucketBrand.com?

Althought we don't currently have any open positions, we are always looking for talented people in a variety of areas. If you're interested, please email us with a resume and statement at info@nantucketbrand.com.

Where are you located?

We are located in Nantucket, MA. Our items ship from either Nantucket, MA or from our warehouse in New Bedford, MA.

 

What size should I order?

Most pages have a size chart button on them above the add to cart area on the right hand side. If there is now size chart button, we recommend ordering the size you typically order from other companies. We offer free exchanges so you can get the size you need.

How do I contact you?

There are many ways to contact us. You can contact us by email, by Live Chat!, by phone at (877) 228-8508 or (508) 257-1988 or @NantucketBrand.

Do you offer wholesale accounts?

We offer wholesale account to select retailers. To apply, please fill out the form at NantucketBrand.com/shop/biz. Please fill out as much information as possible and let us know how long you've been in business, what type of items you are interested in, and any other pertinent information. We will contact you within 1-2 business days after receiving your application.

What is your privacy policy?

We fully respect your privacy and will never release your information or use it outside of the intended purpose. You can always unsubscribe from emails easily from the link at the bottom of our emails. Read more about our privacy policy.

What are the terms of your December Daily Deals?

December Daily Deals may be returned under the same terms of our regular return policy. These deals cannot be combined with any other discounts.

Other Questions

If you have another question, please feel free to contact us by email, by Live Chat!, by phone at (877) 228-8508 or (508) 257-1988 or @NantucketBrand.